We’re here to help with questions, account issues, technical problems or general feedback. Contact our team for assistance with registrations, verification, deposits, withdrawals or promotion queries. Our support staff can guide you through KYC, bonus activation, cashier options and responsible-gaming tools. Use live chat for quick answers or email for detailed requests; we aim to respond promptly and keep account matters secure and clear for UK players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; account, verification, payments; typical email reply within 2 hours) |
| General enquiries | [email protected] (company info, press, corporate enquiries; replies within 48 hours) |
| Affiliate enquiries | [email protected] (partner sign-up, tracking, commissions; team responds Mon-Fri) |
| Phone | +44 20 7946 2815 (Sales and VIP; local rates may apply) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat available outside hours) |
Email is our preferred contact method for detailed requests, account issues or situations that require documents or explanations. Please include a clear subject line, your full name, account ID and up‑to‑date contact details (phone number or address) to avoid delays. Accurate information helps us verify your request quickly and provide a faster resolution.
Our support team aims to respond quickly. Most enquiries are answered within one business day. For straightforward issues you can expect an immediate or same-day reply via live chat, while more complex cases requiring document checks or detailed account review may take longer depending on their nature. We will keep you updated on progress until your issue is resolved.
Your feedback helps us improve. If you have suggestions, ideas or spot anything that could be better on the site, please tell us - we read every message and pass notes to the teams who update games, payments and promotions. Your input is reviewed carefully and used to improve the service, fix issues and make the experience smoother for all players.
