Welcome to the privacy policy for Lucky Red. This page explains how we collect, use and protect your personal information when you use our site. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with, and the choices you have about your information.
We collect information you provide directly, data generated by your use of our services, and information from third parties where relevant. This helps us operate accounts, process payments and keep the platform secure.
Personal data includes name, date of birth, address, email address, phone number and identity documents when required for verification. We use this information to create and manage your account, verify age and identity, and comply with legal obligations.
Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers and log information. We use these details to deliver the site, detect fraud and improve performance on desktop and mobile.
Transactional data includes deposits, withdrawals, bets or game play history and payment method details. Activity data covers session history, pages viewed and interactions with promotions. This information is used to process transactions, resolve disputes and monitor for problematic play.
We use personal and technical data to provide and improve our services, manage your account, process payments, communicate with you about your account, and meet compliance and regulatory requirements. We may also use anonymised or aggregated data for analytics and product development.
We protect data using appropriate technical and organisational measures such as SSL encryption for data in transit, access controls, and secure storage. Access to personal data is limited to authorised staff and partners who need it to perform their duties.
We use cookies and similar technologies to remember preferences, support secure logins, analyse site usage and deliver relevant content. You can manage cookie preferences through your browser or the site’s cookie settings. Some features may be limited if cookies are disabled.
You have rights in relation to your personal data, including the right to access, correct or request deletion of your information, and the right to object to certain processing. We will respond to valid requests in line with applicable data protection requirements.
To access, update or delete your account information, contact our support team via the account area. We may need to retain certain information where required for legal, regulatory or fraud‑prevention reasons, but we will explain any retention when responding to your request.
We may share data with payment processors, verification and identity providers, fraud detection services and other trusted partners who act on our behalf. Where we share data with third parties we require appropriate safeguards to protect your information. We do not sell your personal data to third parties.
We may update this privacy policy from time to time. When changes are made we will publish the revised version on the site and note the date of the update. Continued use of our services after changes indicates acceptance of the updated policy.
