Privacy & Data Protection
This Privacy Policy explains how Lucky Red collects, uses and protects the personal information you provide when using our online casino services in the United Kingdom. We take your privacy seriously and set out below the types of data we collect, why we use it and how you can manage your information.
Types of data we collect
We collect information you give us directly, information generated by your use of our service, and information from third parties where relevant. This helps us operate accounts, process payments and keep the site secure.
Personal data
Personal data includes your name, date of birth, email address, postal address and phone number. We also collect verification documents where required for KYC (identity checks) such as a copy of an ID or proof of address.
Technical data
Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers and approximate location. We also log usage data such as pages visited, session times and error reports to maintain and improve the service.
Transactional data
Transactional data includes account balance, deposit and withdrawal history, bet and game play records, payment method details and currency preferences. We retain transaction records needed for account management, auditing and to meet legal or regulatory obligations.
Use of information
We use your data to create and manage accounts, process deposits and withdrawals, provide customer support, prevent fraud and money laundering, and to comply with legal requirements. We may also use aggregated or anonymised information for service monitoring and improvement.
Data protection practices
We protect personal information using appropriate technical and organisational measures. This includes encryption of data in transit, access controls, secure servers and staff training on data handling. Only authorised personnel and contracted service providers can access personal data as necessary to perform their roles.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to remember your preferences. You can manage cookie settings through your browser or via the cookie controls on our site. Third-party analytics and advertising partners may also place cookies; please consult their policies for details.
User rights
Where applicable, you have rights to access your personal data, request correction, request deletion, restrict processing, object to certain uses and request data portability. You may also withdraw consent where we rely on it for processing. We will respond to requests in line with applicable law and after appropriate verification.
Access, correction and deletion of data
To access, correct or delete your account data please contact our support team. We will verify your identity before making changes. Some information may be retained where required for legal, regulatory or legitimate business purposes.
Contact
To make a request or if you have privacy questions, email [email protected].
Information sharing and third parties
We share personal data with service providers who support payment processing, identity checks, fraud prevention, hosting and analytics. We may also disclose information to comply with legal obligations or to protect the security of our users and systems. We require third parties to handle data securely and only for permitted purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Please check this page regularly to stay informed about how we handle your information.